Please notify us on 1300 631 383 as soon as a problem arises that may affect your travel plans, for the convenience of wait-listed travellers.
Travellers must choose to take advantage of our Travellers Refund Guarantee OR to take a travel insurance option. Cross Country Tours is licenced to handle travel insurance in-house and can issue policies as required.
Cancellation fees are outlined on each individual tour Tax Invoice.
Curtailment of Australian holiday tours: If because of unforeseen circumstances a medical practitioner advises of curtailment after a tour commences, a traveller and companion will be entitled to the equivalent cost of a coach fare home plus any refundable portion of the tour itinerary. However, any additional expenses (eg: accommodation, travel or incidentals) would be at the travellers own cost.
The Travellers Refund Guarantee is only available on Australian holiday tours where it is listed under inclusions on individual itineraries.
Should you need to cancel one of these tours owing to illness or accident, a refund of monies paid will be made, less $99 administration fee and any third party provider costs on presentation of a medical certificate.
If no medical certificate is presented, then all monies paid will be forfeited.
TRG is provided at no extra cost, however, is null and void if a passenger holds a travel insurance policy for the tour being undertaken. If a travel insurance policy is held, please note that 100% of monies paid will be forfeited after the final payment date for each individual tour. In the event that cancellation is made prior to final payment, a refund of monies paid will be made less $99 administration fee and any third party provider costs.
TRG does not cover stolen or lost luggage, ambulance expenses, incidentals or extra accommodation for you or your travelling companion. Please ask our team if you are unsure.