CROSS COUNTRY TOURS TRAVELLERS REFUND GUARANTEE:
Should you need to cancel any tour totally operated by Cross Country Tours owing to illness or accident, on presentation of a medical certificate you will receive a full refund.
Cross Country Tours Traveller's Refund Guarantee is provided at no extra cost, however, is null and void if a passenger holds a current travel insurance policy for the tour being undertaken. If a travel insurance policy is held, please note that 100% of the tour fare will be forfeited as at the final payment date outlined on each individual itinerary.
Cross Country Tours Traveller's Refund Guarantee does not cover our selection of overseas departures nor on selected Australian holiday tours involving other tour operators.
a) CANCELLATION BEFORE TRAVEL (AUSTRALIAN HOLIDAY TOUR OR DAY TOUR):
If, on written advice of a medical practitioner, due to illness or accident, a traveller and companion will be unable to commence their tour that is totally operated by Cross Country Tours, a full refund will be made.
b) CURTAILMENT OF AUSTRALIAN HOLIDAY TOURS:
If, because of unforeseen circumstances a medical practitioner advises curtailment earlier than planned, a traveller and companion will be entitled to the equivalent cost of a coach fare home and any unused portion for accommodation or entry fees, however, any additional expenses (eg. accommodation, travel or incidentals) would be at your own cost.
c) TOURS NOT OPERATED TOTALLY BY CROSS COUNTRY TOURS:
For these tours, travel insurance is essential and should be taken out at the time of booking. Cross Country Tours is licensed to handle insurance in house and can issue policies as required. If you choose to get travel insurance from another provider, we will require a photocopy of the policy to confirm insurance has been taken out.
d) DAY TOURS:
Should you need to cancel owing to illness or accident, on presentation of a medical certificate you will receive a full refund. For the convenience of wait-listed passengers it is essential to notify us by phone on 07 3869 7444 as soon as a necessity arises to cancel. Our Emergency After Hours Mobile is 0408 158 739 (this number cannot receive text messages). Travellers must notify us before the tour departs if they are unable to travel to be eligible for any refund. Failure to board at the allotted pickup time may render the passenger ineligible for any refund of monies already paid.
In all instances, please notify us as soon as a problem arises that may affect your travel plans. Cross Country Tours has staff available 24hrs a day on the after hours emergency contact number - 0408 158 739 (this number cannot receive text messages)