To our valued customers,
Thank you for your continued patience throughout these trying times.
Due to the ongoing restrictions surrounding COVID-19, we wish to advise we are still currently unable to operate tours, but are hopeful to see those restrictions lift, and for the wheels to start turning, from the end of July 2020.
Late June saw a limited staff return to work on limited hours to begin the huge task of contacting all passengers that were on tours that have been affected sending emails or letters with their option going forward. We are doing this in date order, so please bear with us. Each departure will have a different scenario, so if you were booked on multiple tours, you will receive each of them separately.
While we have not opened our offices to customers yet, our team will be available to take your calls between 9am and 3pm, Monday to Friday. Once we are able to increase our capacity, we will update you.
We are currently contacting passengers for any tours affected through July. Once we know that restrictions have been lifted, we will confirm each booking for tours that can go ahead.
For any future tours, we will continue to monitor each departure, to determine which tours are travelling, which tours need to be rescheduled or if there are any tours that cannot operate due to cancelled festivals or closure of venues. We will keep you updated as soon as we know.
Once again we would like to say thank you for continued support and for the well wishes sent to our team; we look forward to welcoming you on board again soon.
Managing Director - Cross Country Tours
on behalf of the Gear & Ironside families